Introduction

Enlightlead ("we", "us", "our") provides SAP training, hands-on labs, and placement support. This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you.

Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties. This may include:

• Account & Profile: name, email, phone, profile photo, education and employment history, CV/resume.
• Transaction & Billing: payment details, invoices, billing address (handled via secure payment processors).
• Learning Data: enrollment records, course progress, assignments, lab usage, certifications.
• Communications: messages, support requests, and survey responses.
• Technical: IP address, device/browser identifiers, cookies, analytics and usage metrics.

How We Use Your Information

• Provide, maintain and improve our services, course delivery, and labs.
• Process payments, refunds, and manage billing.
• Match and share candidate profiles with employers for placement, with your consent when required.
• Communicate updates, administrative notices, and (with consent) marketing communications.
• Analyze usage to improve platform performance and learning outcomes.
• Detect, investigate and prevent fraudulent or illegal activity and enforce our terms.

Legal Basis

Where applicable, our legal basis for processing includes performance of a contract, compliance with legal obligations, our legitimate interests (e.g., platform improvement and fraud prevention), and consent for certain marketing activities.

Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and collect analytics. You can control cookies via your browser settings, but disabling cookies may affect functionality.

Data Sharing

We may share data with:

• Service providers: payment processors, hosting providers, analytics and email services, under strict confidentiality agreements.
• Employers & placement partners: with your consent, for job matching and recruitment.
• Legal & safety: when required by law or to protect rights and safety.

Data Security & Retention

We implement administrative, technical and physical safeguards (encryption in transit, access controls, secure hosting). We retain personal data only as long as necessary to provide services, meet legal obligations, and for legitimate business purposes. You can request deletion where permitted by law; some records (e.g., financial) may be retained for compliance.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict processing. To exercise these rights, contact us (details below). We may require verification before fulfilling requests.

Children

Our services are intended for adult learners and professionals. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we have collected data from a child in violation of this policy, contact us to request removal.

International Transfers

We operate globally and may transfer data to service providers or servers located outside your country. We use appropriate safeguards (e.g., standard contractual clauses) as required by law.

Third-Party Links

Our site may contain links to third-party sites and services with separate privacy practices. We are not responsible for their content or practices and recommend reviewing their policies.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted with an updated effective date and, where appropriate, notified to users.

Contact

Data controller: Enlightlead
Email: enlightlead@gmail.com
Address: Electronic City, Bangalore